Patients and family information from Avenir Behavioral Health Center in Surprise, Arizona.

Patients & Family Information

Visiting Hours

Patients may receive visitors 7 days a week from 5:30pm to 6:30pm. The Behavioral Health center is dedicated to maintaining the safety for patients and visitors at all times. For everyone’s safety, we request only 2 visitors for each patient at any time. Children must be 13 years of age or older to visit. Upon entrance to the unit, you will be asked to check in. At this time, you will need to sign in and unit staff will check any belongings you have brought for the patient. If a different visiting time is needed, please speak to the unit nurse or social worker.

Avenir Behavioral Health Center


16561 N Parkview Place Surprise, AZ 85374

Phone Calls

Patients can be called between 9 AM – 9 PM and our staff will transfer you to the patient phone. We do not have phones in the patient’s rooms.

Visiting Area

Visitors are not permitted in patients’ rooms. Due to safety issues: Visiting will take place in the Day Area or Media Room.


Clothing with strings or ties prohibited. Please be aware that due to the limited space, only 3 days of clean clothing are necessary. A washer and dryer are available for use. Patients are assisted with laundry on the unit. Due to limited space, we cannot hold large pieces of luggage or backpacks.

Prohibited Items

To provide and maintain safety on the unit, the following items are not allowed to be brought onto the unit at any time. These items include but are not limited to:

  • Razors (strictly prohibited). Electric shavers will be provided
  • Makeup will be kept but made available as requested
  • Glass vases – if flowers are sent, ask florist to place them in a non-glass container
  • Alcohol
  • Cigarettes, matches or lighters
  • Knives, scissors, tools, belts, curling irons, hair dryers, shoelaces or any items which could be used as a potential weapon